Configure request types
While working on a project, you might discover that unexpected events arise. You can log those unexpected events as issues for a particular project or task. You can also submit requests, which are recorded as issues on a project that is designated as a Request Queue. Issues and requests are used considered to be interchangeable in Adobe Workfront.
For information about creating issues in Workfront, see Create issues. For information about creating requests in Workfront, see Create and submit Adobe Workfront requests. For information about associating Request Types with projects, see Define Request Types for a project.
Access requirements
You must have the following access to perform the steps in this article:
Customize the names of the request types
As a Workfront administrator, you can configure the names of the request types in your system. The new names are visible in any area of Workfront where the Issue Type or Request Type fields display:
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In the Queue Details area of a project that will receive the issues or requests.
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If more than one request type is selected for a Request Queue, in the New Issue Form in the Issue Type field, when you create a new issue or submit a new request.
For more information about creating issues in Workfront, see Create issues
For more information about creating requests in Workfront, see Create and submit Adobe Workfront requests.
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On the Queue Topic Detail form, when you configure the Queue Topic.
For more information about creating Queue Topics, see Create Queue Topics.
To customize the names of the request types:
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Click the Main Menu icon
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Click Project Preferences > Statuses.
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Click the Issues tab.
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At the top of the Issues tab, hover over the name of a request type, then click the Edit icon that appears.
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In the box that appears, type a new name, then press Enter.
Configure issue statuses within different request types
You can associate each request type with different issue statuses. You can also change the order in which the statuses display on an issue, depending on what type of issue it is.
For more information about changing the default order of issue statuses and configuring issue statuses, see the Create or edit a status section in Create or edit a status.